Parts Return Issue

I am a small cabinet shop. I have bought many parts from ereplacementparts over many years. I recently ordered a part for my sander that cracked somehow, a shroud that directed the dust into the bag. I looked at the schematic and with the descriptions, I determined that the part, described as a dust collection support seemed to be the right part. Upon arrival, I saw the it was not the right part and so disassembled the sander further and found that what I was looking for was described as a brake pad whereas the part I ordered was listed as dust collection support. Okay, I should have looked better but the descriptions were unclear and so when I contacted ereplacement customer service and suggested that they could comp me the shipping, the woman flatly refused and said that was how the manufacturer listed the part and so basically, “tough luck”. I wrote two emails to the company trying further to rectify the situation with no response. Maybe I am spoiled by using Amazon but their customer service is so excellent, I know they would have cooperated. I am moving my business elsewhere.

Woodworking Reviews at LumberJocks.com


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